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Enquiry Management Module

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What is an Enquiry Management System?

An Enquiry Management System (EMS) is a powerful tool designed to simplify and automate the process of managing inquiries from prospective students, parents, or stakeholders. It acts as a centralized platform to track, organize, and respond to all incoming queries efficiently. By leveraging technology, an EMS ensures no inquiry is missed, improving communication and streamlining the admissions process.

Enquiry

What Will You Get

Module Highlights

  • Unified Interface for Seamless Management
  • Tailored to Your Institution’s Needs
  • Automated Workflow and Prioritization
  • Real-time Analytics and Reporting
  • Enhanced Communication Channels

Your Partner in Streamlined Enquiry Management

Understanding the complexities of the education sector, we emphasize the importance of a streamlined and efficient Enquiry Management System to empower your institution.

In today’s fast-paced world, where responsiveness and efficiency are crucial, managing student inquiries swiftly and effectively can distinguish your institution. At SARAL ERP, we’ve dedicated ourselves to developing a powerful Enquiry Management Module. Designed to support schools, colleges, and universities, this tool ensures no prospective student is overlooked. With a centralized interface, you can seamlessly oversee the entire enquiry process, while maintaining the flexibility of centralized or decentralized management options to suit your needs.

35+

Years of Experience

190+

Happy Clients

96%

Client Retention

300+

Reports

How it helps

  1. Capture and manage all student inquiries from various sources (online forms, walk-ins, calls) in one central location, ensuring no lead is missed.
  2. Set up automated responses to acknowledge receipt of inquiries, providing instant engagement and professional communication.
  3. Keep track of follow-up actions and appointments with potential students, helping you to stay organized and responsive.

USPs of Enquiry Management Module In SARAL ERP

  1. Gain a complete overview of all inquiries with a centralized dashboard that allows you to monitor, manage, and follow up efficiently.
  2. Design and deploy custom inquiry forms that can be embedded on your website, capturing essential details and streamlining data collection.
  3. Automatically prioritize inquiries based on predefined criteria, ensuring high-potential leads are given prompt attention.

Our Blog

Explore the latest trends, tips, and insights in educational technology, ERP solutions, and school management systems. Stay updated with how we are transforming the education sector.

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Streamline Student Enquiries with College ERP

August 20, 2025

Managing student enquiries is one of the most time-consuming tasks for colleges. With a College ERP, all student queries—whether they... are related to admissions, courses, or fees—are tracked in a centralized dashboard. Faculty and admin staff can respond quickly, avoid missed follow-ups, and maintain proper records. This not only saves time but also improves the student experience by ensuring transparent communication at every stage of the enquiry process.

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Why Enquiry Management is Crucial for Admissions Success

August 20, 2025

In today’s competitive education environment, enquiry management plays a key role in converting prospects into admissions. A College ERP automates... enquiry handling by capturing leads from multiple sources—website, walk-ins, phone calls, and emails—into one system. Automated reminders, follow-up scheduling, and enquiry reports help the admission team prioritize leads effectively. With real-time data insights, colleges can analyze enquiry trends and plan their admission campaigns more strategically.

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Boost Student Engagement with Digital Enquiry Management

August 20, 2025

Students and parents expect quick responses when they reach out with questions. Manual tracking often leads to delays and missed... opportunities. A College ERP with enquiry management ensures instant notifications, quick resolution tracking, and role-based access for staff members. The system allows institutions to build trust by delivering faster, more accurate responses. This digital approach not only enhances engagement but also helps colleges project a modern and student-friendly image.

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Frequently Asked Questions

Answers to common questions about our Enquiry Management System for colleges and universities.

Our Enquiry Management System is a centralized platform that helps institutions capture, track, and manage all student enquiries efficiently from multiple channels like phone, email, website forms, and walk-ins.

Yes. The system can capture enquiries from phone calls, emails, social media, web forms, and direct visits, storing them in one place for easy follow-up.

Absolutely. You can schedule reminders, send automated emails or SMS, and assign follow-up tasks to specific staff members to ensure timely responses.

Yes. The system provides reports and analytics to help you understand peak enquiry periods, most popular courses, and the effectiveness of different marketing channels.

Yes. Once an enquiry is qualified, it can be directly converted into an application within the ERP, eliminating duplicate data entry.

We use encryption, role-based access, and secure cloud hosting to ensure all enquiry data is protected and accessible only to authorized staff.